1. Payment Structure:
- 1.1 Initial Deposit:
- For all projects, a non-refundable initial deposit of 70% is required before work commences. This deposit secures your spot in our project queue.
- 1.2 Mid-Project Payment:
- For larger projects, a mid-project payment of 70% may be required upon reaching a predefined project milestone. This ensures continued commitment and investment from both parties.
- 1.3 Final Payment:
- The remaining balance is due upon completion of the project and before the final deliverables are released.
2. Payment Methods:
- We accept payments through list accepted payment methods, e.g., bank transfer, credit cards, Mpesa.Details for payment will be provided upon request or as part of our invoice.
3. Buyer Protection:
- 3.1 Quality Assurance:
- We are committed to delivering high-quality work. If you are unsatisfied with the delivered product, we will work with you to address and rectify any legitimate concerns within a reasonable timeframe.
- 3.2 Project Completion:
- The final deliverables will only be released once full payment has been received. This includes any source files, access credentials, or other project-related assets.
4. Project Cancellation or Incompletion:
- 4.1 Client Cancellation:
- If the client decides to cancel the project after work has commenced, any payments made are non-refundable, and the client may be responsible for the costs incurred up to that point.
- 4.2 Company Incompletion:
- In the rare event that we cannot complete the project due to unforeseen circumstances, the client will receive a prorated refund based on the completed work.
5. Late Payments:
- Payments not received within 2 days of the due date may be subject to late fees at the rate of 9% per month.
6. Communication:
- Open and clear communication is essential. If there are any concerns regarding payments or project progress, please contact us promptly.
7. Acceptance of Terms:
- By engaging our services, you acknowledge and agree to these payment terms and buyer protection policies.